J.D. Powers 2004 Initial Quality Study (IQS)

J.D. Powers 2004 Initial Quality Study (IQS)

Y'all (You all) will be pleasantly surprised! I'm pleased that both of my cars are at the top of each segment!

http://members.roadfly.org/saltydog/Power-quality0428-p8.pdf

Still can't believe Hyundai is on top of Toyota.

From which car segment?

Here's the press release:

http://www.jdpower.com/news/releases/pressrelease.asp?ID=2004037

And here's what I meant when I said that I couldn't believe Hyundai came out on top:

Yes SAD day for Toyota... but I bet the Hyundai Owners were told not to come back to the dealer until after 90 days to fix their problems. Therefore this lower "problems per vechicle"... :roll:

THe reason why Hyundai is at the top is because there are fewer Hyundai owner's compared to Honda and Toyota owners. Just look at what people drive these days and you will see hardly anyone driving Hyundai vehicles. Everyone's got either Honda or Toyota. That is why there are fewer problem with Hyundai's because no one drives them. Sometime, these statistics don't tell the big picture and is very decieving.

no because tests are based "per 100 vehicles"
so no matter how many cars are on the road, tests are still averaged

Don't put a lot of stock in J.D. Power's intial quality study. They no longer look at just true defects, like they did in the past. They look for all issues. For example: If someone fills out their survey for vehicle "A", and says the radio controls are too small and the seats are too low, then that's considered 2 defects, even though nothing is actually "wrong". Let's say someone else has an engine fail in vehicle "B" within the first 90 days, and they don't have any other complaints, then that is considered just 1 defect. So, vechicle "B" will score higher in the study than "A". Crazy?....yes, but that's how it works.

If you want REAL numbers, check out Consumer Reports. 104 defects per 100 units, is still quite good....well under the industry average. That number is also all Toyotas combined, minus Lexus.

It's also known that Toyota customers, despite their loyality, are very critical of their cars....probably because they except so much from Toyota. That's why Toyota scores better in Consumer Reports studies than in the J.D. Power's intial qualtiy study. Check out J.D.P.'s long-term dependability, and you'll see over the long-haul, Toyota does great.

It's also worth remembering, that other manufacturers have closed the gap some. Toyota has indirectly forced them to hold themselves more accountable.