sears quality sucks...

sears quality sucks...

OK Guy's,

I need everybody's Input on dealing with Sears Poor quality customer service and there Overall Lack of attention to detail so read my story..

In Sept ,2004 me and my roomate purchased a new Stainless steel ken-more elite fridge which was delivered to the House with a crack on the interior door and the door had to be replaced under warranty. I got home to notice the replacement door wasn't what i expected the new door's finish was way off and I called Sears and told them my story apond which time they mentioned to me that was the correct door they installed and let it age in Time with my reply are you sure?

2 year's later I have a front loader dropped off and the guy installing this at my place asked me why my fridge door is off . I informed him about the situation and calling sears about it he informed me he used to work for Sears and they should have taken care on there error. so I called Sears and talked with there Recover team about my situation and was informed to pay a flat rate of $70 to the service tech to informed me I have the wrong door and my money will be rebuised apond inspection.. The service tech comes out and informs me That he indeed made a huge error on replacement and noted that on my bill.. Now Sears IS PLAYING HARD BALL AND not wanting to replace anything on this door stating to me it's been over 2 year's that's Bs and I made a complain they didnt want to follow up on.I've called them too many times and explain my issues to the Morons they have working for them and run into dead weight at there parent company. I am taking them on small claims court and seeking a replacement on my door I not asking much other than stating fact's about how this company misrepresented themselves in taking care of this madder..

I've called the BBB and trying to get a hold of My state rep in my area.I've been told Sears is a shit hole company on customer service and I wonder if this is because of k mart's new roll in the company..

picture below show the door error the right side is the mess up it should be the brushed finish door..

WTF.. a brand new door should not have had to "age" to look the sams as the brand new Fridge...

your right on that dude but I was informed that door was the correct door and No other doors would go on that fridge which I find out now is a huge lie on there end..
The service tech that came to the house I was told was the same person who replaced it however I don't recall it being him because it was a black guy that replaced it . nobody wants to take into account for there responsibility on it and this is my issue with Sears I 'm Never going back and will inform all my friends about them.

Meh, just a fridge.

if you have any info or paperwork regarding this situation would be great simply for the fact that i can have one of my uncle's secretarys take it up with the appropriate department. the reason i say this is because my uncle is on of nine directors on the board of Sears And Roebuck Co.

i have paper work from the service tech notes stating the problems yes..

I can scan them and show them to you from email if you like to help me in this situation since im not getting much surport from the Atlanta rep in this area who doesnt bother to call people talk about great customer service or lack of..

yeah send them to rurodriguez214@yahoo.com. don't worry your not the frist one this has happened to.

I agree, sears do have a bad services.......I purchase a combo washer and dryer last winter. They deliver wrong dryer but same the washer. I told the deliver guy to take both of them back and bring me back the correct one. A week later, I got my correct washer and dryer but the double charge me for deliver. I told them it was free deliver with the purchase of washer and dryer and they deliver the wrong dryer last time. Deliver guy don't care and want me to pay the charge. I was like f**K it I don't want it, I went back to sears to get my money back. I was not satisfy.

The best thing to do is file compliant to www.BBB.com

yeah he can file a complaint with bbb but if you really think about it ( and i could care less if my uncle was there or not) Sears is a huge corporation do you think that they are going to really care if they have anything as small as that against them? maybe if they got enough complaints then i can understand. why do you think i'm telling him to send me the info so i can send it off and have it corrected.

I agree with E. You should of never let it go for 2 years. By looking at the pic, you can obviously tell the doors are different, both finish and handle. I would of fought for that replacement door until i got it.

Take the door off, throw it in the Tundra, drive down to Sears, and chuck it thru the front door.

That'll learn 'em to bust yer tomater.

Just call a local attourney that will work on commision from the ruling and sue sears for $20k for time wasted, metal damage, stress, etc

It' not his fault for letting it go for two years, he was going on what they told him. Sears made the mistake, not him. Besides I had a skylight in my house shatter 3 years after its warranty expired and I got the builder to replace it because of their installation error. It just takes some leaning on them but they will crack in the end.

If HE realized the doors weren't the same, then he should of fought from the begining to have someone come out and look at it. If he would of been persistant then maybe things would of worked out. but to let things go, knowing its not what it is, then Sears assumes he's okay with it and will do nothing.

If I knew the door was not right, I would of been complaining like no other. I would have not let it slide knowing its not the right door but yet they say it is. And when they brought in the door, I would of looked at it first. Not let a guy install it, let him leave and then contact Sears. he should of told the guy not to install it and to take it back cause its not the right one.

If he wasn't there for the warranty work (I just re-read it), then whoever was home should of said something to the guy fixing the door.

I agree it is partially his fault but the fact is the business made a mistake and they need to make it right... Period... But you continue to play devils advocate, it's amusing

He told them the door was not right, they said that it needed to wear in to match the other one and he thought that may be true so he allowed 2 years to see if it happened and it did not. Am I missing something here or are you?

Let me explain this again sears Lied about the replacement door informing me there is One door for that freidge and I received the right door for My model and let it age in time being it's New well it hasn't...

Case in Point i'm also upset at there lack of customer service and lies about the last service call being refunded if they found the part was an error Like DUh....

Sears can promise a lot of thing's but Im Not going to be taken for a Fool and Will be Taking them to small Claims court if they decide to play Hard Ball Prick's it's well knowen Sears Likes to play games well Let's see How many games I can play right on back to them On a law suit....

ERIK

eric,

Case In point when your told from there administration that I have the right door and lied too about there being only one door I took there word for that and the only reason why this was brought to my attention 2 year's later was the person installing my front loader and Him used to working for Sears that saw My problem head on. Sears overall problem's seems to be Not listening to there customers on complains Nor wanting to hear there side of the story after the work is performed fine example thats like Toyota adding a V6 on a Tundra Meant for a v8 that's the huge Error same applies AND YES people make error's all the time But my mo to is simple Fix your error admit your company make the error and help your customer out That my friend is keeping your Customer's happy and them spending money back in there stores....

ERIK

i was informed there is one door Eric the whole deal with sears is there support team doesn't know there products very well and I was lied too..

Either way It will be replaced Believe me

oh yea blame Canada for what we have one vvti member from that country and I find your Sig Pict a little Misleading how about this "Blame Bush on the war which Canada is helping us out on" think about the fact's before coming the conclusion Canada is the Problem because in reality there Not...

You find it hard to beleive? Wow.... I'll let you think long and hard about how a skylight could break years after an incorrect installation, I bet a smart dude like you will figure it out eventually And as for "Devils Advocate" you answered your own question, you always take an opposite position because you like conflict, that has been obvious since day one. But hell, this board would probably be a little boreing without your 10,000 posts a day taunting people to respond Hell, at least 1/2 of the posts I make on this board are in response to you hehe

You know it's funny I agree with most on all you stated Eric sounds like me a little direct but often needs to read into people's overall Intentions which can be the source of the problems with the both of us but with me I try to give People the benefit of the doubt until proven there wrong. with Sears having Gross Misconduct I would have fired half there customer service team if I ran that company(the customer is allways right if not refeer to rule Number one). The Problem's seems to be a huge Communication gap between customer and manager's. I will say this the vvti member that is going to help me in this situation thanks if you work out :rule:

shit! i mean i know Sears is a huge corporation and i could really care less if he took them to small claims court. im just trying to help other because before he was in power (my uncle) we had the same problems and we did take it further. Once he got in it has changed very, very little if any, but i'm still trying to give hime a helping hand if i can.

*pops his popcorn, laughing*

Wow, I hope your didn't actually cry typing all that The skylight broke because they forgot to screw it down to the house so in a wind storm last year the skylight got lifted and slammed down and it shattered the glass, crazy eh

:slapem:

Travis
you right my finish is a Satina finish left door and a Stainless right door
I dont think The customer is the problem Sears tend's to be the problem in my opinion. Customer did complain to Sears week after when Door was Installed 2 year's ago problem was I wasn't Home when they Installed the Dam deal so yes I would have took them to take that back and andy is right Let's Chuck the front door of My local Sears :rule:
The issues i have and will allways have is Sears Complete Unhidden Truth on repairs and Misleading information I dont take that period from anybody ....

Wow, you actually think you put me in my place. That is hillarious You are pretty self absorbed. Anyways, on to the skylight... The reason it didn't leak is because the skylight sits on top of a metal box with 3 - 4" sides on it to prevent water from passing under its edge. You could probably google it, or better yet live.com it