News PayPal is a Horrible Company!

PayPal is a Horrible Company!

After being with PayPal for 3+ years I got a nice wake up call this holiday season. I sold a cell phone online to a guy in Florida. He paid for it and I transferred the money into my bank account. Well about 30 days after the transaction was over PayPal says the transaction was disputed so they charged my account for the full amount of the cell phone, I was like WTF? So I tried calling them and there customer service is the absolute worst in the world. It takes more then 30 minutes on the phone to speak to a human and all they can tell you about disputes is they can't give me any information. Well a few weeks go by and I purchase something on eBay. When I go to pay for it with PayPal they secretly tack the $200 from the cell phone onto the purchase I made which was only $30. I called them again and they couldn't give me any information. Finally I call up my credit card company and dispute the $200 additional charge on the transaction and have it reversed. So I get a mail from PayPal the very next day claiming they will take legal action to get that money back from me if I don't drop the issue and they also informed me that they took the money back from the person that I originally paid for the item in question? I told them that the dispute was for the charge over the amount that guy was owed so they still had his money in there possession. Turns out PayPal uses tactics where they tack any back charges on to the next purchase so in the event you dispute it they can push it off on the last purchase you made. How dishonest is that! Anyways I'm calling my attorney in the morning and I'm going to talk to some of the local news and radio stations to see if they might be interested in my story. It goes way deeper then this too, during the actual investigation I located the person that committed the fraud and verified he was the actual account holder, so he was lying and I found his Dad and the company he owns in Florida and spoke with him also. When I gave all this information to PayPal they didn't contact not one single person, they basically dropped the entire investigation because I was not a protected seller in this occurrence because I shipped to a business address that was not verified. So far the only real replies I get from PayPal in email are legal threats. I can't even close my account because they refuse to with an open dispute against it. In the mean time I have removed all forms of payment from my account on PayPal to prevent them from charging me again and tomorrow with my attorneys help I may file a law suite against them to get my money back since I come to find out the person that reported the dispute has also reported other disputes in the past for different items and PayPal has yet to suspend there account. It would seem that PayPal will only investigate transactions that are protected under the Seller Protection Policy, if you don't have that protection they will not waste there time on you. Has anyone else got some problem stories with eBay and PayPal? I really would like to hear them.

wow thats pretty f*@#ed up. sorry to hear that.

I have used them for more than 5 years, and never had a problem, both with purchasing and selling. I have more than 200 verified transactions in PayPal, and never a problem. This is not to say that other people have not had problems. I am very careful who I ship to, and where is going. I usually have some type of communication with the buyer if I feel something does not add up.

Good luck with your situation, but I am sure if you google paypal and problem you'll get a whole bunch of hits.

X

here is a good site for you to read:

http://www.paypalsucks.com/

x

http://www.paypalsucks.com is awesome and has some good info
http://www.paypalwarning.com is also a good site

Thanks Laz, appriciate the link.

Holy Cow, I'm reading though some of the threads on these Anti-PayPal sites and it seems like my scenario us pretty common to quite a few people. I am going to continue and bring this fight to PayPal's door, maybe even start a class action law suite now that I have a community to join behind me. Thanks again Laz. Lucky for me one of my job benefits is free legal counsel so I can talk to an attorney any time for free, they will even represent me in non-felony cases for free too. I don't use the benefit that often but I think this defiantly qualifies.

I agree, I have Eric on my ignore list so I didn't see his posts I would probably not pursue this if I did not have the free legal counsil but since I do I don't see any major harm in ruffing them up a bit. If they decide to come after me full force then its on, I'm not going to reverse the chargeback against them. And I found out that PayPal has lost suites in the past that are not too far off from mine. I just need to take the stance that there business ethics are in question and not the stance of "I want my $198 BACK!" And even if the lawsuites ends in my loosing like you said its a good experience to have, and not only that but I would probably at that point have enough ammo to gain some Media Attention and potentially loose PayPal a few million dollars.

lol why all the hate going around?

people making a point to tell others who are on their ignore listy:rule:

i see where you're coming from

What's a listy? [snicker]
Sorry, couldn't resist.


Barney, C'mon man take E off your list. [sings the new year's eve song, but doesn't really know the words]

You obviously don't have the same problems with Eric as I do; Eric is not respectful to me in any way and never has been. That is why he is on my ignore list. He always claims that people are making fools out of themselves when he is doing it himself and I just don't like how self righteous he is. The point of coming on this board in my opinion is to ask questions, answer questions and participate in conversations in a non negative light. I do not believe the point is follow a person around thread to thread with the soul intent of getting under the authors skin and starting flame wars. That is exactly what he did back in the day. But the ignore has helped me out and I can see that he follows me thread to thread but it doesn't bug me as much because I don't have to deal with his negativity. The reason I announce that he is on my ignore list so often is because he posts messages to me in my threads on purpose because he knows that I don't see them and then he tries to make me look like an idiot when I post something contrariety or in duplication of what he just said. By announcing it to everyone I clear that fact up and prevent him from being successful in his efforts. Honestly if you have to ask me why I announce it so much then you should probably be asking Eric why he responds to my posts as if I can see them when he knows that he is on my ignore list?

Thanks!

I refuse to take Eric off my ignore list. I don't want to revert back to my old experience on this board which was him basically in every single one of my threads egging me on and calling me stupid and claiming that I was immature when he was doing the very same, I didn't appreciate it then and I won't let it happen again. Didn't you notice that bored mellow out a little bit after I put him on ignore? Because I sure did.

Funny how he accuses me of "high school shenanigans" in the same response where he is claiming that he has no beef with me. This is the same typical disrespect I certainly do not miss from Eric. But let’s get back on topic here; we're talking about PayPal being a crappy or upstanding company. Keep the votes coming people.

I make it a point to tell others because Eric responds directly to me in my thread's as if I can see what he is saying. He is obviously doing this on purpose and I want to ensure that anybody that does not notice he is on my ignore list is informed so that the flow of the conversation is preserved from my perspective.

^^ hehe i see where you're coming from aswell

ps. this is weird since my name is erik too lol

We'll just call you "The nice Erik"

Wow, so far 5 people have had bad dealings with PayPal, this is a pretty high percentage. Keep them coming people. Also if you vote tell us your story, you can keep it short if you want but I'm curious how you were wronged.

i never had a problem with paypal...but i usually remove my information after i've paid/recieved money.

i don't trust other people, so why would i leave them an opportunity to rape me?

I've never had a pay pal problem.

I don't like to sell items online and recieve money via paypal. I will drive a certain distance to do it in person. Buying items, depending on who I buy from I'll have PayPal deduct from my CC or upload funds for a Balance payment.

Frankly, personal electronics (including cell phones) are some of the things I will never buy or sell unless its in person.

Thats actually a pretty slick idea.

Yeah PayPal was never a problem for me as a Buyer however one time I didn't receive my merchandise and it took them a full month to correct it. But as a seller they will rape you silly.

Heres the lowdown on paypal.... I used paypal for a good 3 - 4 years of buying and never not once had any kinds of problems period!

I then started mass selling stuff for a month and the problems start... I am a verified seller. I sent to verified addresses. Yet they can still pull shit off... I had a 1% loss because I was selling lots of small things but the larger the item the more chance you will get a charge back...

Also here is the BULLSHIT!!! I had a chargeback occur... I had proof of the shipment. It was a verified address and I was a verified seller....

He chargebacked saying oh it wasnt him... Well that didnt work to well when I had confirmation of a shipment to his home address... I win the chargeback (after a good month of me providing all the info and them doing no investigation) 2 months later he changes his email and address and does a chargeback again! I lose this time! WTF I call them and their like oh he didnt live there he had moved... blah blah bullshit and the end was I lost out that money... When I know the @$$hole got the item...
.
point is paypal is GREAT for a buyer especially if you want to cheat people on ebay... People do it a lot and its growing how many peopel file false paypal claims and win.... but if your a seller go read the paypalsucks website... believe it or not a lot of those people have done it all according to the policies and still lose the money....

The point is paypal is shady but they have soo much volume that we cant touch them really..... A lto of people however try to move off paypal but its hard because so many people expect you to accept it....

Basically a lot of sellers (bulk sellers) add that loss to their risk..

Thanks for taking the time to tell us about this, I feel bad for you man. It does look like PayPal just trashes on there sellers. I was not able to talk to my attourney today bit sent another follow-up mail to PayPal demanding that they release the money that is owed to the person I made the last purchase from since they still have those funds. I'm trying to build up a response record with them before going to the attourney so he can read between the lines the thread and try to find something to use. I cannot beleive that PayPal is as disrespected by sellers as it is. There is even a book out on it, wow how did I miss all this I guess you don't ask why without a reason right? But I will see this thing though, keep it comming people. The percentages are pretty high on the low the side for a business that claims to care about there customers.